Ethiopian Airlines fired eleven employees working in different departments citing violation of rules and procedures they were expected to abide by and abuse of its frequent flyer program called ShebaMiles.According to Sources the alleged wrongdoing was uncovered following a complaint by a customer enrolled in the ShebaMiles program regarding irregularities in the frequent flyer's account. Following the complaint, the audit and quality assurance department of the airline conducted an investigation which exposed a network of people who have been manipulating accounts and the whole system in the ShebaMiles program for their personal benefit. Ethiopian also has notified the proper authorities about the infringement and that currently the case is under review by the public prosecutor.
ShebaMiles frequent flyer program was launched in the late 1990s. The program allows customers to accumulate miles that would result in awards of free tickets, gifts and privileges.
Source: The Reporter